Institute of Videography – Returns Policy
We want you to be completely satisfied with your purchases made through the Institute of Videography and offer a simple returns policy. Please follow these simple guidelines to ensure we are able to handle your returns as quickly and efficiently as possible.
If for any reason you decide not to keep an item, you can return it and claim for a refund. Please return to us within 14-days of receipt to the address indicated below. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
If you receive a product from the Institute of Videography that is faulty on delivery, please let us know within 7-days so you can return it and claim for a refund. Please return it to the address indicated below. If a product is found to be faulty, you may also claim for a refund for the delivery charge paid by you when initially ordering the product (if charged separately).
Returns Instructions & Address
Unless asked to send them elsewhere, please send all returns to the address on our Contact Us page. Please note that registered post cannot be accepted at PO Box address, simply send by normal first or second class post. Please take care when unpacking and repacking your products. We cannot be held responsible for goods that are returned to us that are lost in transit.
If you are concerned, then we recommend that you contact the central office and arrange for the goods to be sent by registered post (we will provide another suitable address) and retain proof of posting. You will receive an email confirming receipt of your returned items.
Your return must also include the following information:
- Your name, address, telephone number and email address
- Our invoice number
- The reason for returning the item (e.g. damaged or wrong product)
- The date you received the product
- Any other information relevant to the return
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods or services.
Limited Company Details
Institute of Videography Ltd
Company No: 2623169